Biography and résumé
Biography
Kyle brings ServiceNow SPM, ITSM, and HRSD implementation experience together with operating-model design, portfolio governance, process improvement, and hands-on systems development. His MSHA and DHA healthcare administration credentials and PMP-certified program delivery inform work that connects technology decisions to operating realities. He also leads technology and operations for a multi-program healthcare training organization.
Areas of expertise
- ServiceNow SPM, ITSM, and HRSD implementation
- Operating-model design and portfolio governance
- Process improvement and hands-on systems development
- Healthcare administration and program delivery
Credentials
- MSHA
- DHA
- PMP
Professional experience
- Technology and operations leadership for a multi-program healthcare training organization.